Shipping and Returns

Shipping and Returns

How long will it take to get my order?

We work hard to ship orders as fast as possible so that you, the customer, don't have to wait! Orders are usually received within 2-4 days of placing them. You do not have to be home to receive or sign for your order. You can opt to leave special delivery instructions, but if the driver can't get a hold of you, they'll drop the package off at your doorstep or leave it with a building manager.

 

 I live outside the contiguous US/outside of the US, do you guys ship to these areas?

Sorry, we only ship within the contiguous US at this time.

 

Can an order be placed to a P.O. or APO/FPO address?

Sorry, we only ship within the contiguous US at this time.  However anywhere UPS will deliver in the US is ok.

 

Tracking Your Order

You can track your package 24/7 from your account.

  

Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

Returns

If you need to return an item please E-mail WEB@superpetonline.com and include the invoice number and items you wish to return and we will contact you about processing the return and where to send it.  You will be responsible for paying the shipping to get the items to us.